I was recently lucky enough to meet Olympian Ben Hunt Davies and hear him explain how his team of 8 men became rowing gold medal winners at the Sydney Olympics by adopting the focus of a simple mantra… “will it make the boat go faster?” Their response was just as simple. If the […]
We are fortunate this month to have team building and performance advice from not one but two gold medal winners! Kriss Akabusi MBE and Ben Hunt Davis. Ben will be revealing what rowing a boat has to do with contact centre team building and motivation but first a quick word from Kriss who picked […]
With the Olympics well and truly in the spotlight we’re taking a look at the elements needed for peak performance if you want to create gold medal winning teams in your contact centre. Are your team members like Usain Bolt or Trevor ‘ The Tortoise Misapeka? (look him up) Even with the most effective […]